Postage: £2.95 within UK Mainland.

Free Shipping on orders over £40.00 (UK Mainland)

Orders are only accepted under the terms and conditions set out below.

At present (April 2013), our standard delivery charges of £2.95 are only valid within the UK mainland... for all other areas/countries/zones please contact us for a quotation before placing your order. UK purchases over £40 automatically qualify for FREE delivery!  

DELIVERY:-  Our exquisite soaps and skincare products are made to order. Dependant upon size and weight, orders will be despatched by either First Class Royal Mail, or by courier service, within 3 - 5 working days from receipt of payment (allow additional 3 - 5 days delivery), UNLESS we are away at a major show in which case we will advise you by email of any additional time. (Do please check this website for information about the shows we are attending). All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order.  If there is a problem with availability, you will be notified of a dispatch date, or at your option, the relevant monies refunded or credited.

This website is kept up to date as far as reasonably possible but if any product becomes unavailable for any reason after you have placed your order, the limit of our liability will be to refund any monies paid.

We reserve the right to change the formulations of any product at any time.  If we are aware that this has occurred after you have placed your order, we will inform you of such change, giving you the option of accepting the new formulation or receiving a refund if any monies have been paid.

NB:  All our products are made by hand, by us, in small batch production.  Colour may vary from batch to batch as our raw materials will also change from batch to batch.  For example, some batches of organic oils can vary hugely in colour depending upon the year and/or weather and the harvest.  Patterns in soaps will also vary; there may be less or more petals from shown in the images on the site.  If any of these issues are important to you, please contact us before placing your order and we will be very happy to advise you of any current changes.

The placement of any order is an acknowledgement by you the purchaser to have knowledge of the products purchased, the ingredients therein and how the products should be used.  We cannot be held liable for their mis-use.

If you believe you might have sensitive skin, or if you have ever reacted to anything applied to your skin, have persistent or unusual eczema or psoriasis, have been diagnosed by your GP, dermatologist or other professional as having allergic contact dermatitis, we strongly recommend you carry out a patch test to determine if our products are compatible with your skin.

If you have questions you would like answered, please contact us by email or phone on 01284 735388 and we will do our best to help. 

We use natural ingredients and because of the nature of hand produced skincare products, there may be slight variations in colour or smell from batch to batch, and /or slight sediment may occur in some products.  This is not a manufacturing defect.

We aim to offer total satisfaction and will be happy to replace any faulty goods.  Please return them within 7 days from the day they are received and we will, at your option, refund their full cost, or send a replacement.  This is in addition to your statutory rights.  In the unlikely event that your goods are damaged in transit, please contact us within 48 hours of receipt.  In the event of non-receipt of your goods, please wait 15 days from confirmation of your order prior to contacting us.

Goods for the United Kingdom will be dispatched via First Class Royal Mail delivery. Delivery via this method is charged at a flat rate of £2.95.  If you would like us to quote you for Recorded First Class Delivery by Royal Mail, then please contact us and we will be able to arrange this with you.  Additionally, if you wish to send your goods Internationally or place an order Internationally, then please contact us for a quote.

Royston & Hayes is a Registered Trademark of Leaf House Botanics Ltd. Registered in England. Company Registration number 7086544.  Registered office:  Leaf House, Bury St Edmunds, Suffolk IP29 4SS